Hi Amr, Very useful information, Thanks. I have one query related to database used by UCCX. I understand this approach has its own caveats but just want to try and want to know your opinion as well. Wishing you the Best, Amr. Thanks a lot for your efforts to look into this closely. Appreciate it.
Just wanted to make sure if I understood you correctly, say I have user permissions assuming my customer could get from Cisco and make database edits affecting agent profile, skill, team, call routing,etc, will that change take effect immediatly i.
UCCX would use this info for next incoming call. I want to change this behavior. Can you tell me from where I can change this setting? Thanks Asif.
I Hope This could be Helpful. Followed your steps as mentioned and read other people comments. I am here kind of stuck and have tried in different ways to be sure about. Is there anything you can look into for me?? I would appreciate your assistance. I hope that worked with you. Wishing you the best, Amr Gaber. I used the same DSN connection at the backend of report.
Kindly see my reply to Ruben on June 20, at PM. It has all your answer. My Sincere Regards,. Anyone have luck getting this to work in a 64 bit system? I downloaded a newer 64bit driver 4. Please let me know if anyone has had any luck. Please help. Where should this user and credentials be set?
Ok so my IT team has been have been trying to configure a wallboard for a few months now and it seems like we are close but might be missing some things. We configured the ODBC database with the uccxwallboard and the test confirmed the connection.
When I look at the database tables on the wallboard server I can tell they are being updated real time as the modified date is recent. This configuration has been driving me bonkers. Any assistance would be truly appreciated. Which I could share screenshots. I Included a sample. My report in SSRS is built to display agents and their skill levels. This report will run and return data in SSRS. But, when I deploy the report to the report server I get the following error:.
An error has occurred during report processing. Could the post above that talks about using a different username other than uccxhruser be the problem?
Am I doing anything wrong? And try again, that might be your problem. Sometimes, we need to get backup or create some additional reporting user which has readonly accounts.
I am trying to connect a wallboard solution with uccx Like Liked by 1 person. Hello Santhosh, Most probably you need to review the steps of your configuration, i highly recommend looking at the reference Admin Guide Page at the following link. Can some one please help , the ODBC screen procedure explains creating connection using uccxhruser but all the details below are talking about uccxwallboard user?
And what select statement should be used if we use uccxhruser? You are commenting using your WordPress. You are commenting using your Google account. Any tool that needs to connect to the Connection 2. Each tool that needs it will link to this page and their respective setups will check to see if these drivers are installed first before proceeding. It can only see 64 bit drivers, and only 64 bit processes i. Then you can avoid this confusing step altogether.
The answer of SGeis, above, is on the money. It was hard for me to find such a clear, straightforward answer.
I also import datetime because I plan on using it in later queries. Printing the results, we can see just a simple date and number of calls, and these will only be for the business hours to specified in the query.
As this is just in my test lab, there were many days with no calls at all. So that finishes up just a simple introduction. The queries can be as simple or as complicated as you need.
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